Frequently Asked Questions
Appointments & Services
Do I need to have an appointment before coming to the clinic?
No, you do not. But as we get busier it may help shorten your waiting time if you have a scheduled appointment.
What do I need to bring to my appointment?
Please bring a valid ID, insurance card, and a list of any medications you are currently taking.
What other services do you offer?
We offer many services, including Women's Health, Emergency Services, Lab, Radiology, and Physical Therapy…just to name a few. Check out our Services Page or contact us for more information.
When are specialty providers in the office?
Our specialists have regular clinic days. Call (308) 772-3283 for dates and times.
Medical Records and Patient Information
How can I access my medical records?
Call (308) 772-3283 to request your records. You'll need to fill out a release of information.
We live in a small community…how can I be assured my health concerns will be kept confidential?
We take your privacy seriously. We only share your health information on a medical “need to know” basis internally or with referrals to other providers. We'll always tell you when your Protected Health Information (PHI) is being shared
Billing and Insurance
Who do I call when I have a question about my bill?
Call (308) 772-3283 and ask for the Business Office.
How can I pay my bill?
We offer several convenient payment options:
- By Phone: Call our Business Office at (308) 772-3283 to pay over the phone with a credit card.
- By Mail: Send a check or money order to Garden County Health Services, Attn: Business Office, 1100 W 2nd St, Oshkosh, NE 69154.
- In Person: Visit our Business Office, located just inside the main entrance of the hospital, to pay with cash, check, or credit card.
Do you offer financial assistance or payment plans for medical bills?
Yes, we offer financial assistance for those who qualify and can help set up payment plans. Please contact our Business Office at (308) 772-3283 to discuss your options.
Emergency Services
What are your emergency room wait times?
Wait times vary depending on the severity of your condition and the number of patients in the ER. However, they're usually shorter than in bigger hospitals. We strive to provide prompt, efficient care to all of our emergency patients.
What should I do if I have a medical emergency?
For emergencies, call 911 or quickly get to our emergency room at 1100 W 2nd St, Oshkosh, NE 69154.
Do you have an ambulance service, and how do I contact them?
Yes, we have 24/7 ambulance service. In an emergency, call 911, and they'll send our ambulance.
Other Questions
How do I contact the CEO?
You can reach our new interim CEO Samuel Pennington by emailing him at samuel.pennington@gchealth.org.
What are hospital visitation hours?
Our hospital visiting hours are from 7:00 am to 10:00 pm. We understand the importance of family support in the healing process and encourage visitors during these hours. If you need to visit outside of these hours, please speak with our nursing staff to make arrangements.