About Your Bill

Hospital Costs

Your hospital bill covers services provided by the hospital such as: room, nursing care, meals, housekeeping, and linen. It may also include services ordered by your physician, for example: X-rays, laboratory tests, medical supplies, oxygen, or other items.

The hospital bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other specialists. You will receive separate bills from these physicians.

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Estimated Hospital Costs for Non-Emergency Outpatient Care

After your health care provider orders a non-emergency, outpatient medical service or procedure, Regional West Garden County will contact your insurance provider to verify your benefits and get an estimate of the amount you will be responsible to pay. However, the actual out-of-pocket cost for a procedure may vary after you receive the estimate. Estimates are based on non-emergent outpatient hospital charges for anticipated routine care and recovery.

Actual charges are determined by your individual condition, physician preferences for medication, the amount and type of supplies required for your care, actual length of stay, unknown circumstances or complications, complexity of your procedure, and other variables. If these key components differ from those used to prepare your estimate, the final hospital bill, and your financial responsibility, may differ from the initial estimate.  Any payment made at the time of service will be applied to the final bill.

Estimated Financial Responsibility

When a Regional West Garden County scheduler calls to schedule your exam or procedure, you will be advised of your estimated deductible, coinsurance, copay or other financial responsibility, as verified by your insurance company.

Payment Due at Time of Admission

The actual hospital charges for your exam or procedure will be reflected on the final bill. At check-in you will receive a written estimate indicating your financial responsibility for the test or procedure, based on the information provided by you and/or your health care provider and your insurance company.  The following payment options will be available to you at the time of check-in:

  1. If payment is made on the service date, you will receive a discount of 15% from the total estimate amount;
  2. If payment is made within 15 days of the service date, you will receive a discount of 10% from the total estimated amount;
  3. If payment is not made in accordance with the above discount schedule, a full bill will issue in the ordinary course of time.

You also have the option to go to the cashier/financial assistance office to arrange for payments or financial assistance in accordance with Regional West Garden County’s Financial Assistance Policy.

Price information should not be used alone when making health care decisions. Please talk to your doctor or other health provider to help you make the most informed health care decisions for your specific circumstances.

If you have insurance

If you have questions about your health insurance deductible, coinsurance, benefit limits, co-payment, or what your insurance will cover for this service or procedure, please contact your insurance company or health plan.

If you are uninsured

If paying your health care expenses will create a financial hardship for you, we will work with you to apply for assistance and/or set up a payment plan.

Financial Assistance Program

The mission of Regional West Garden County is to provide compassionate, excellent quality and cost-effective health care to residents of the communities we serve regardless of their ability to pay. Patients who cannot pay for all or a portion of their medical care may apply for assistance by completing a financial assistance application. Applications and copies of the financial assistance policy can be obtained through one of the following ways:

  • Calling 833-661-1846
  • Emailing FAST@rwhs.org
  • Visiting the financial assistance office at 4021 Avenue B, Scottsbluff, Nebraska
  • Sending a written request to FAST, PO Box 1437, Scottsbluff, Nebraska 69361

Our Financial Counselors will treat you with dignity and respect regardless of your ability to pay. Customer Service Representatives will assist you with questions concerning charges, payments or any other concerns you may have.

Financial liaisons are available from 8 a.m. to 4:30 p.m. Monday through Friday to answer questions and assist you with completing the application.


Financial Assistance Policies & Forms

General Information Fact Sheet

Financial Assistance Policy

Plain Language

Financial Assistance Application

Medicare & Medicaid Policies

Commercial Insurance

Liability Insurance

Workers’ Compensation